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TERMS OF USE AND PRIVACY POLICY

1. CONTEXT

Be Well Canada Spa places great importance on respecting your privacy and protecting your personal information.

As part of operating its website, spasbewell.com, Be Well Canada Spa may collect certain personal information when you voluntarily contact us, including through an online form.

This policy aims to inform users about:

  • how their personal information is collected and processed;

  • the rights they have regarding this information;

  • the identity of the person responsible for the protection of personal information;

  • the circumstances under which this information may be disclosed.

     

2. APPLICABLE LAWS

The collection, use, disclosure and retention of personal information are governed by:

  • the Act Respecting the Protection of Personal Information in the Private Sector (CQLR, c. P-39.1 – Law 25);

  • the Personal Information Protection and Electronic Documents Act (PIPEDA), when applicable.

     

3. NATURE OF THE WEBSITE

The website spasbewell.com is a corporate showcase site owned by Be Well Canada Spa, a spa manufacturer.

The site does not include:

  • any online sales;

  • any payment processing;

  • any display of prices.

Its sole purpose is to present our products and allow users to submit information requests through forms.

 

4. PERSONAL INFORMATION COLLECTED

The personal information that may be collected is limited to what you voluntarily provide, including:

  • first and last name;

  • email address;

  • phone number;

  • city, province or country;

  • any information included in the message you submit.

Information relating to a person’s role within a company (name, title, business contact information) is not considered personal information under the law.

 

5. PURPOSES OF COLLECTION

Personal information is collected solely for the following purposes:

  • responding to your information request;

  • providing appropriate follow-up;

  • directing you, when necessary, to an authorized retailer.

This information is never used for online direct sales, automated marketing, or targeted advertising.

 

6. CONSENT

By submitting a form on the site, you consent to the collection, use, and processing of your personal information in accordance with this policy.

You may withdraw your consent at any time, subject to applicable legal obligations.

If you provide information about another person, you must first obtain their consent.
 

6.1 INFORMATION REGARDING MINORS

Be Well Canada Spa does not knowingly collect personal information from minors under 14 years of age without the consent of a parent or legal guardian.

 

7. LIMITATION OF COLLECTION, USE AND DISCLOSURE
 

7.1 Collection

Collection is limited to the information necessary to respond to your request.
 

7.2 Use

Information is used only by authorized personnel at Be Well Canada Spa when required in the course of their duties.
 

7.3 Disclosure

Personal information is not sold, rented, or exchanged.

It may be disclosed on a limited basis:

  • to technical service providers (hosting, email) solely for site operation;

  • to authorized retailers when necessary to respond to your request.

All such third parties are required to comply with strict confidentiality obligations.

 

8. RETENTION OF INFORMATION

Personal information is retained only for the period necessary to fulfill the purposes for which it was collected or as required by law.

It is then securely destroyed or anonymized.

 

9. SECURITY MEASURES

Be Well Canada Spa implements reasonable security measures to protect personal information from unauthorized access, loss, theft, or misuse, including:

  • hosting within secure computing environments;

  • restricted access to information;

  • secure data transmission (HTTPS).

     

10. USER RIGHTS

You have the following rights regarding your personal information:

  • right of access;

  • right to rectification;

  • right to withdraw consent;

  • right to deletion, when applicable.

Any request must be made in writing to the contact details below.

 

11. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

Privacy Officer
Be Well Canada Spa
Email: confidentialite.bewell@gmail.com

 

12. CHANGES TO THE POLICY

Be Well Canada Spa reserves the right to modify this policy at any time.
Any changes will be posted on the website. Continued use of the site constitutes acceptance of these changes.

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